i have no clue but it pisses me off a lot.....and i hate the ones with the little dials that if you even move the dial just a hair width it'll burn it badly
My toaster doesn't have that. My dad toasts croissants in the morning and it's fine. It doesn't burn it to a "horrible crisp". Mine has a timer on it and I stay there until I think it's toasted well enough. One time my dad didn't watch it and the whole thing really was burnt to a "horrible crisp".